Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,269
Community Members
 
Community Events
165
Community Groups

Allowing jira service management portal access to employees

mmodi I'm New Here May 06, 2022

Using JIRA service management, we have created a service desk portal for addressing any bugs & feature requests. However, when a user creates a request - only agents can view the request. We want to enable any user with JIRA visibility (within our company) to be able to view this portal. Thank you! 

https://lendflow.atlassian.net/servicedesk/customer/portal/1/group/-1

1 answer

3 votes
Mikael Sandberg Community Leader May 06, 2022

Hi @mmodi,

Welcome to Atlassian Community!

You have two options. The first one is to make your portal public so anyone can sign up for an account so they can submit a request, or if you are using SSO you can add the group that all your users belongs to to the role of Service Desk customers. You can learn more about the different roles in JSM here

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

256 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you