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Allow anyone to view help center and service desk without login / customer account


Question about Jira Service Desk Server.

Can you on Server Allow anyone (without login) to view the Knowledge Base Articles?

For Cloud this is possible and documented here.

Seems like with Server this is not possible right now?



3 answers

Hi Lukas,

Look into Setting Up Public Access for Confluence. It is possible to configure Allowing anonymous access to your project for Jira Server. Cheers!

Hi Joshua, thanks for the Links.

However, the question is about the Service Desk Portal and the associated Knowledge Base which is connected to a Confluence Space. 

It seems, that to access the "Help Center" / "Service Desk" you need to have or create a customer account on Jira Service Desk Server?

Once you have a customer account you can search + find + view articles, even when the Confluence Space is not public. 

Grts, Lukas

Hello @Lukas from Swarmit , follow this step by step guide for linking Jira Service Desk to a Confluence knowledge base, so that customers can help themselves and agents can share their expertise - Set up a KB for self-service

If you are still having issues then you might need to look at some of these below feature requests which are open with Atlassian -

CONFSERVER-30161- Allow unlicensed, authenticated users to have anonymous read only access
JSDSERVER-4901 - Portal users cannot access the knowledge base

Hey @Lukas from Swarmit 

Jira service desk doesnt allow anonymous access to service desk but there are apps that allow your customers to access the portal without login or any unnecessary barriers:

Tinker for JSD 


Anonymous Portal for Jira Service Desk 

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