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All Approvers Approving After Only One Approval

We have a ticket set up in the Service Desk so that the team can review it and add the correct approvers before sending it for approval. One of the steps in that approval has the potential to have multiple approvers listed so I have set it's "Consider Approved After" condition to All Approvers. The problem is that it's approving after only one approval. I have verified that there were two approvals listed before it was sent for approval. 

 

Does anyone have any ideas? I would assume that it wouldn't transition until both people listed in that field had approved.

1 answer

0 votes

Hi @Wade C_ Floyd,

Is your workflow published? Do you have any automation rule that could auto-approve the request?

Best,

- Manon

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