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Allá customers from an organization were set inactive

Good morning all have this issue.

 

An user reported that he cannot share with another customer an issue.

 

When i accessed to customers AND the organization where thecustomeres where added, nothing Is shown 

When i access to user management>service management users, all the users in the organization aré inactive.

 

Why did it happen?? Can anyone help me?

 

Thank un advance

 

 

 

 

 

 

 

 

 

 

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