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Agents can't manage organizations

According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the right way to do it.

What is wrong with our settings? The agents have JSM licenses and are invited as agents to the particular project.

4 answers

3 accepted

2 votes
Answer accepted
Mark Segall Community Leader Sep 07, 2022

Hi @Emma Ivarsson - This is a global setting that can be managed here:

https://YOURINSTANCE.atlassian.net/jira/settings/products/jira-service-management-configuration

About midway down the page you'll find this section:

2022-09-07_05-35-44.jpg 

0 votes
Answer accepted
Elvir Rising Star Sep 07, 2022

Hello Emma,

You need to go in Administration -> Products

image.png

 

Best regards,

0 votes
Answer accepted
Elvir Rising Star Sep 07, 2022

Hello Emma,

 

You need to go to administration -> Products -> Service management -> Configuration.

There is an option for allowing agents to manage organizations.

image.png

 

Hope this helps,

Best regards.

Thanks everyone! I KNEW I had seen it somewhere many moons ago.

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