Agents can't manage organizations

Emma Ivarsson September 7, 2022

According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the right way to do it.

What is wrong with our settings? The agents have JSM licenses and are invited as agents to the particular project.

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Mark Segall
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September 7, 2022

Hi @Emma Ivarsson - This is a global setting that can be managed here:

https://YOURINSTANCE.atlassian.net/jira/settings/products/jira-service-management-configuration

About midway down the page you'll find this section:

2022-09-07_05-35-44.jpg 

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Elvir
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September 7, 2022

Hello Emma,

You need to go in Administration -> Products

image.png

 

Best regards,

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Elvir
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September 7, 2022

Hello Emma,

 

You need to go to administration -> Products -> Service management -> Configuration.

There is an option for allowing agents to manage organizations.

image.png

 

Hope this helps,

Best regards.

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Emma Ivarsson September 7, 2022

Thanks everyone! I KNEW I had seen it somewhere many moons ago.

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