Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Agent view access all attachments in one location

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a requests extension that allows this for the customer view.

For very long requests, it would be difficult to browse especially since there are no page breaks for a request.

2 answers

0 votes

Hi,

It looks like the problem described in this ticket: https://jira.atlassian.com/browse/JSDCLOUD-9513 

I'm not sure how it works, for few request I see an Attachments section and all files appear under that. Few requests the attachments appear as part of the customer's comment.

0 votes
Liam Green Community Leader Dec 03, 2020

Hi @Karishma 

If you are using the new issue view then your attachments should appear in one section just under the description of the ticket.

Can you provide a screenshot of your issue view so I can help further

Regards, Liam

I cannot share screenshot in the community discussion. One of the requests shows attachments clearly on the top the other one shows in the middle of the comments.

Liam Green Community Leader Dec 04, 2020

Are both issues using the new issue view?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

299 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you