Agent view access all attachments in one location

[Karishma]

Currently the attachments are all spread out for an agent view. It be nice there was a feature request or existing app that allows an agent to download all attachments from one location. There is a requests extension that allows this for the customer view.

For very long requests, it would be difficult to browse especially since there are no page breaks for a request.

[Katarzyna Pawlak _Deviniti_]

Hi,

It looks like the problem described in this ticket: https://jira.atlassian.com/browse/JSDCLOUD-9513 

[Karishma]

I'm not sure how it works, for few request I see an Attachments section and all files appear under that. Few requests the attachments appear as part of the customer's comment.

[Liam Green]

Hi @Karishma 

If you are using the new issue view then your attachments should appear in one section just under the description of the ticket.

Can you provide a screenshot of your issue view so I can help further

Regards, Liam

[Karishma]

I cannot share screenshot in the community discussion. One of the requests shows attachments clearly on the top the other one shows in the middle of the comments.

[Liam Green]

Are both issues using the new issue view?