Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

After hours are still considered in SLA

Hi there,

We have predefined first time to response and time to resolve which our agents have to make. Time zone, working hours and public holidays are set in SLA calendar. However, after hours are still considered making our SLA useless. Do you have an idea why this is happening? And how I should fix it?  

1 answer

1 accepted

0 votes
Answer accepted


Do you think you could past in your calendar and SLA rules so we could help figure it out?


Hi Susan,

Your request made me realized that the calendar was not associated with the issue type correctly. Thank you. 

Great.  Canyou accept the answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,204 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you