Our customers currently use Components, but we’re updating the request forms and starting to use JSM and Ops Genie. Should our customers be selecting Affected services, or Components?
As @Jack mentioned, this is up to you and your team. The affected services is linked to Services, which allows you to set dependencies to other Services and also add incident responders (linked to Opsgenie), Change approvers (allows you to add them as approvers if there is a change request affecting the service), and link it to another project and repository for change management. And since Services are now integrated into Insight you could add more attributes to a service and do more automations around it. You can find more information about this integration here, How services work with Insight in Jira Service Management
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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