Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Administrator missing in the Customers list Edited

Hey,

in the Customers is this note:

Everyone with an account on this Jira instance is a customer.

Every User I have in the project is listed there beside one user. His role is just 'administrator'.  

  • Why is this guy missing in the customer list?
  • Why is it possible for this guy to raise requests?

Thanks a lot for helping understanding this! :)

 

In addition:

When I click on the Customer Permissions there is this option selected:

Customers who have an account on this Jira site

  • What is  the 'Jira site'? Is this the 'Jira instance'?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Hannes-83 

From this link you can read about different roles, i've taken this quote from link: "Customers are users submitting requests in Jira Service Desk who are free and unlimited. They are essentially any user in Jira Service Desk who is not an agent. For example, you can add a Jira Software to any Jira Service Desk project as a customer. A user who has no application access is also considered a customer." 

This means that since the administrator got an account in the jira instance, he is also allowed to raise requests. If you want to limit the people who can raise request you need to change the settings in customer permission to be project specific. You don't need to add him in the customer list, since he got an account he is still considered a customer even though he's not in the list.

And the "Jira site" is the Jira instance as you may have guessed. I hope that solves your issue.

Best regards,

Alexander

This doesn't jive with my Cloud instance which is configured for "Anyone with an account on https://[instancename].atlassian.net". I've got a user in the `site-admin` group that sent an email request, but their email was rejected with "Signup is not currently available". In fact, all users in the `site-admin` group are absent from the Customer list.

Any ideas?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,198 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you