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Adding an Approver to a 'Service' in Assets

Hi there,

Frustratingly you cannot add any attributes to Service that is pre-loaded in Assets, I would like to add an Approver.

I have created another Object type that has a referenced object of the Service but this new Object Type has an approver in it.

What I am trying to figure out is how to setup an automation, that when the Affected Service is selected, it will then drop down into the 'Technical Service' ObjectType I have created and pull back the approver to edit the issue field with.

Not sure how to reference the lookup object to reach into the next ObjectType.

Currently I can pull back the service information;

ObjectType = "Service" AND "Name" = "{{issue.Affected services}}"

but then I want the related 'Technical Service"  Approver to be pulled into the issue.

is this possible?

2 answers

1 accepted

2 votes
Answer accepted

ok typing that out had me come up with an idea.
Use the same name in the Technical Services ObjectType as the Service in 'Services'.

I just do a lookupObject from Technical Services using the affected service value from the issue.

Relies on the Technical Services name being the same as the Services name, but until I can figure out the references this works.  

Would love to know a neater way to do it.

0 votes

Outbound ref not inbound.. 

 

ObjectType = "Technical Service" AND object HAVING outboundReferences("Name" ="{{issue.Affected services}}")

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