Adding Team into a Currently-Existing Project

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February 15, 2024

We've recently built a Team in Jira Service Management and built Operations into it where whenever our team receives an issue, certain individuals would be notified. This all works it appears but we're having an issue "migrating" our newly built Team into our currently-existing Project.

What we want to do is receive issues from other departments into our currently-existing Project unassigned issues Queue, but we want to connect the newly built Team Operations/Notification Routing into the currently-existing Project's unassigned issue Queue. When an issue is created in our currently-existing Project unassigned issue queue, it would trigger the Team Operations to notify the selected members.

Is this possible?

Thanks very much.

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Uday Kiran Bhaviri
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February 15, 2024

If your team is part of any specific role or part of any group then you need to add that role / group to your notification scheme for that event.

Or You can use automation and on issue created event and is unassigned then send email to members/role/group.

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