Adding Customers to an organisation and they are not receiving the email invitation

Lynne Greenslade September 23, 2020

Has anyone else seen this? 

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 23, 2020

By chance are they already customers in the project? Customers don’t receive a notification of being added to an org. However they do get a notification when they are invited to be a customer if that notification is configured under Project settings > customer notifications.

Lynne Greenslade September 24, 2020

Thanks Jack - yes this was the case - unbeknownst to me they had been added to a JIRA board several months earlier. 

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Kat Warner
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
September 23, 2020

As far as I am aware, adding a customer to an organisation does not trigger a notification. Organisations are just a way to add a group of people to Request Participants easily, most commonly to allow multiple customers within the same organisation to see the requests relevant to their organisation.

Lynne Greenslade September 24, 2020

For client facing service desk a notification is sent with a link so the respondent can add themselves. 

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