Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding Customers to an organisation and they are not receiving the email invitation

Has anyone else seen this? 

2 answers

1 accepted

0 votes
Answer accepted
Jack Community Leader Sep 23, 2020

By chance are they already customers in the project? Customers don’t receive a notification of being added to an org. However they do get a notification when they are invited to be a customer if that notification is configured under Project settings > customer notifications.

Thanks Jack - yes this was the case - unbeknownst to me they had been added to a JIRA board several months earlier. 

0 votes

As far as I am aware, adding a customer to an organisation does not trigger a notification. Organisations are just a way to add a group of people to Request Participants easily, most commonly to allow multiple customers within the same organisation to see the requests relevant to their organisation.

For client facing service desk a notification is sent with a link so the respondent can add themselves. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you