Adding Custom Fields to Email Subject Line

[Linda Brown]

Hi

We are just setting up Service Desk for a new customer project and I want to add 2 custom fields to the Email Subject line and other custom fields in the email body for the notifications.

The custom field id's are 10074 and 10053 and I have tried adding ${issue.CustomVieldValue(10053)}, ${issue.getcustomfieldvalue_10053} and ${issue.getCustomVieldValue(10053)} and variations of the syntax and all I get in my email is the actual text I enter in the Customer Notifications>Template Subject field or do I need to add the variable somewhere else?

I'm not a developer or familiar with html so is someone able to provide assistance and include the syntax I should be using, I'd really appreciate it.

Thanks in advance

Linda

[Brant Schroeder]

Linda,

At this time the only variables that you can insert at the ones provided in the email template.  There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template. Please vote on JSDSERVER-4642 to add impact and you'll be notified when there are any updates!

[Rich Wharton]

Has this been fixed/implemented yet?

[Brant Schroeder]

@Rich Wharton You will need to vote for the enhancement as it has not been implemented yet.