Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Adding 3 or more agent or number of user for free and how to verify my domain

Can i add 3 or more agent \ number of user even i reach the maximum limit in jira SD cloud without upgrading my account?

How to verify my company domain?


1 answer

0 votes

Hello Ryan,

Welcome to Atlassian Community!

On Jira Service Desk Cloud Free, you can add three licensed agents only. It's possible to add more users, but they won't be able to access your site, because they won't have a license.

If you want to add more than three, just make sure to uncheck the products before inviting them.

Screen Shot 2020-08-10 at 16.16.45.png

You can also disable the products for new users, so you don't need to do the above for each new user accounts (User management > Product access).

Screen Shot 2020-08-10 at 16.20.03.png

In order to verify a domain, please follow the steps of the documentation below:


Hi Angelica,

I already verified domain but not all users added on Jira cloud account only few accounts verified. I have 200+ users on domain but only 9 users are verified upon Verication via txt record. Thank you

Thank you for the details, Ryan.

When a domain is verified, it will show the accounts from your domain that has an Atlassian account. 

I checked here and it shows that only 8 accounts (including yours) from the domain have an Atlassian account. It means that the other 200+ accounts are not Atlassian accounts and they will need to create their accounts for you to manage it on an Atlassian organization.

You can invite them to your site and they will complete the creation of the account or you can ask them to create one directly on

After that, when you claim the accounts, it will show everyone from that domain.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you