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Add users included in to: section as request participants

Our instance has many users that will send emails to our servicedesk with other individuals included in the to: field of the email.
I currently have the handler to add anyone cc'ed as a request participant, but how would I be able to add individuals included in the email as request participants?


Thank you!

1 answer

0 votes
Mirek Community Leader Jan 11, 2021

Hi @melissa_gallo , 

Basically first of all depends on your Global settings..

That would define if the accounts would be created automatically, manually, by replying to a request.. 

Then anyone with service request can add request participants by including emails in To: or CC: fields when creating the request

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