I need to add to my JIRA Service Management space that the automatic reply is not sent by the project owner when receiving a request, but add a different email, maybe someone can help me, please?
Welcome to Atlassian Community !!
Can you please explain a bit on what you are trying to achieve in JSM ?
Is there an automation configured for automatic reply which is already sending mails ?
If you could elaborate more we can help you.
Hi,Vishwas, thank for answering
Of course, There is an automation set up for the auto reply that is already sending mails, When customers create requests on the portal or send an email to the email channel, the support project sends a confirmation that the request has been received. Currently the owner of the project is the one who makes said comment.
Is there a way to change who makes the comment?
Since it's a Legacy automation the actor of the automation rule will be the project lead or "user who triggered the rule".
Check if it works, or else we may have to convert this legacy automation to "Automation for Jira" Rule there we have flexibility to change to a different user or a generic user like "Automation for Jira".
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events