Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add specific customers to 2 different projects on one portal Edited

Here's an example - I have 100 customers in project ABCD.  I create a new project and it's now WXYZ.

I want Jsmith and Bsmith to access Both projects within their customer portal (They see both ABCD and WXYZ and can choose which one they want to submit a issue) while the rest of the 98 users only see ABCD.  The problem I'm having is, I add Jsmith and Bsmith to the project but now they only see one unless I do a "Merge with Atlassian Account".

I know I'm doing something wrong, but I can't figure out what it is.

 

help?

1 answer

0 votes
Liam Green Community Leader Nov 19, 2020

Hi @Jonathan Mayer 

Are JSmith and BSmith both Atlassian users, or just customers?

I think that's where my confusion is - I'm not sure how to tell between the 2.  Technically our "customers" are all internal employees requesting help from our IT department.

To clarify - I only want those specific users to have portal access to those projects.  Meaning they can submit issues under either.

Liam Green Community Leader Nov 19, 2020

Do your employees need access to Jira for anything other than logging tickets?

In our business we use Jira for our IT and Customer Support (CS) teams, so our CS agents can log an IT ticket as a customer but use Jira as an agent for CS purposes.  Our other teams, not on Jira, are only customers.

If they're just customers and do not need any Jira access then you may be overpaying for licences

If you go to Project Settings > People - do the people in question have more than one role?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

205 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you