We have created three Portal Groups. Some Requests appear in more than 1 Group.
We want to add a Portal Group field to the Agent view, but I couldn't find a field for that. Adding the Portal Group would also allow us to produce reports by Group.
I can solve that by duplicating Request types for each group, which doesn't seem optimal.
Your suggestions are appreciated.
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The portal group is not stored anywhere, they are just there to help you organize your requests (I asked the product team, because I have a use case where the portal group would be helpful). So in your case you could use components instead, you could then have the customer select the right component instead of having to duplicate the request forms.
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