Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add "Portal Group" field to Request Type

We have created three Portal Groups. Some Requests appear in more than 1 Group.

We want to add a Portal Group field to the Agent view, but I couldn't find a field for that. Adding the Portal Group would also allow us to produce reports by Group.

I can solve that by duplicating Request types for each group, which doesn't seem optimal.

Your suggestions are appreciated.

1 answer

5 votes
Mikael Sandberg Community Leader Dec 09, 2021

Hi @alvatros,

Welcome to Atlassian Community!

The portal group is not stored anywhere, they are just there to help you organize your requests (I asked the product team, because I have a use case where the portal group would be helpful). So in your case you could use components instead, you could then have the customer select the right component instead of having to duplicate the request forms. 

Thank you @Mikael Sandberg , that could work but it would add a step for the client. Could there be a way to auto-populate the Component field depending on the Group selected by the client?

Mikael Sandberg Community Leader Dec 09, 2021

Unfortunately not, since the is no way of finding out which group the request is coming from. 

Understood. Thank you.

Like Mikael Sandberg likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

771 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you