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Add-on to easily send Microsoft Teams invitations to reporter?

All of our agents use Teams.

Is there a simple add-on that will allow our agents to easily send a Teams invite to the reporter of an issue?

I'm envisioning having a little "Teams Invite" icon beside the reporter's name in Jira. The agent clicks it, and it either automatically sends a Teams invite to the reporter or at least opens Teams where the "to" field is already filled with the reporter's email address.

2 answers

1 vote
Hana Kučerová Community Leader Oct 31, 2020

Hi @Jason Freeman

I've tried to search a little bit and it seems to me there is no such solution.

There are applications, which enable sending various notifications to Teams, but not the invitations.

Generally speaking, you need an URL with msteams://XXXX where XXXX is the composite part described in the Create deep links to content and features in Microsoft Teams article.

Note that while JSD portal support linking in general (you can insert https:// or mailto: into the field description), it won't support specialized like msteams:// You may need to use 3rd solutions (eg. plugins which provide scripting or special custom fields), which can display free-form HTML so you can insert the link as

<a href="msteams://blah-blah-blah">Click here to start conversation</a>

We are not trying to insert links. We are trying to make it easy for agents to contact customers via Teams.

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