Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add fields columns in "My requests" in Customer Portal

Hi all,

I've been searching around and I haven't found an answer to this question. I would like to add columns with Custom Fields in the similar to "issue navigator" of the customer portal, the place where you see all of your requests, not the form.

Is there any velocity macro which I can modify or add-on which allow me to add any field I want?

4 answers

1 accepted

Hi Cristian,

We at Deviniti are currently working on this exact feature as part of Extension for Jira Service Desk, so it should be ready in a couple of weeks. There will also be more improvements to the My Requests screen - please watch the app on the Marketplace if you'd like to get notified when we release.

Thank you! We have already used your add-ons for many customers and they are really useful, they are almost a must-buy app when you want to make a minimum customizing to the portal. I'll keep the question open to see if someone else has a valid answer

Hi Cristian? Have you found a solution to your request? I need to do the same to hide the column "Service Desk" from the table of open tickets for customers

Hi Georgina,

I didnt find any out of the box solution and the only developtment partner who has answered is @Dzmitry Hryb _Deviniti_

Also, I tried to look for information about this in the community and in every article I could find about Jira Service Desk and found nothing.

I think that there must be a velocity macro of Service Desk which can be modified to achieve this, but i haven't found it.

Thanks for your response Cristian! 

Hi @Cristian Rosas _Tecnofor_ @Georgina Daian,

We've decided to release this functionality as a separate app. Feel free to check out My Requests Extension for Jira Service Desk and let us know if it suits your needs.

Cheers,

Dzmitry

Hi @Dzmitry Hryb _Deviniti_ ,

is it possible to use the your app My Requests Extension for Jira Service Desk in the Cloud. Do you plan it?

Best regards,

Daniel

Hi @Daniel M. ,

We don't exclude the possibility to bring this app on Cloud, but I'm afraid right now I can't provide you with an exact date when it should happen. I encourage you to watch the app on the Marketplace, so we'll notify you when we release the Cloud version.

Best,

Dzmitry

Hi @Dzmitry Hryb _Deviniti_ 

 

I have the same issue. We need your app My Requests Extension for Jira Service Desk in the Cloud. We didn't find another app that we can use.

Did you start the development for Cloud?

 

Best regards,

Cyril

Hi Cyril,

We're preparing a plan for the next year. I'll get back when we're ready :)

Dzmitry

Hi,

I'm a product owner of our apps for Jira Service Management. Now, we're preparing a version for approval process. I guess that My Requests for cloud will be available on the Atlassian Marketplace until the end of next month.

Kate

@Katarzyna Pawlak _Deviniti_ Thank you for the prompt reply. This is a major need from our end, looking forward to the release.

We're also very interested in the cloud solution @Dzmitry Hryb _Deviniti_ 

Hi @Jonathan Aspeling ,

Nice to hear this! Feel free to add a New Feature request in our Service Desk so it will reach the product team faster. The same goes for @Admin key4.

Thank you I have done so.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you