Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Add external party (email) on a Jira Service Desk ticket to follow-up on communication

For one of my customers (that uses our Jira Service Desk as a client) I got the question if someone external could be involved in the communication on a certain ticket.

They are no JSD users, also don't need to add comments. Just to be in CC (for the email which includes the comment).

Is this possible? If yes, how can we achieve this?

1 answer

You could create a custom field with an email in it, and then reference that custom field in a notification in a third party app like our Notification Assistant for Jira so the email is notified the way you said.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

91 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you