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Add customer to group in post function using ScriptRunner

I would like to do check new customer accounts (when their first ticket is created) for a specific email group (i.e. find anyone with an email address from "") and add them to a specific group.

I have ScriptRunner installed, but I have searched all through their tutorials and examples and can't seem to find anything that would solve this problem. I think it would be as simple as putting a script in the create post function with the following logic:

if email address included "" then

set group = "distributors"

The part that I can't find is how to look at the email address of a customer/reporter.

1 answer

1 accepted

0 votes
Answer accepted
Hana Kučerová Community Leader Feb 06, 2021

Hi @Paul Mata ,

yes, custom script post-function on create transition should work, please try something like this:

import com.atlassian.crowd.embedded.api.Group
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.user.ApplicationUser

String USER_GROUP_NAME = "distributors"

GroupManager groupManager = ComponentAccessor.getGroupManager()
ApplicationUser reporter = issue.getReporter()
if (reporter.getEmailAddress().contains(USER_EMAIL_PATTERN)) {
Group group = groupManager.getGroup(USER_GROUP_NAME)
if (!groupManager.isUserInGroup(reporter, group)) {
groupManager.addUserToGroup(reporter, group)

@Hana Kučerová this worked perfectly! Thank you so much for your help.

Like Hana Kučerová likes this

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