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Add custom email to raise a request

Ruben Lopez Z. November 23, 2021

Hello. I was trying to add a custom email account but doesn't work for me, I raised a ticket from the email account but never show up in my Queue

 

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1 answer

2 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 23, 2021

Hi @Ruben Lopez Z. , could you check the email log to see if there is an error log when processing.

Ruben Lopez Z. November 24, 2021

The connection is successful. but I don't receive the emails like a ticket in my queue.

 

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