Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Add client email to the task

Hello everyone just started learning Jira Service Management
I can't figure out how to create a task and add an email of any client as a recipient to it, for example, I want to write a letter from jira to a client with instructions on the functionality, how best to do this?

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Jul 18, 2021

Hi Anton, welcome to the community.

So JSM is used primarily for tracking customer issues. It sounds like what you were trying to do is share with your customer some sort of instructions? I guess you could use JSM for this by simply opening an issue on the customers behalf. I would advise you to use the raise a request link in the sidebar and set the reporter to be your customer. Note ahead of doing this add the customer to the project. Then depending on the format of your instructions you can either add an attachment or simply detailed instructions in the comment. Once you create the issue the customer will receive a notification via email. They can either reply to the email to add a comment to the issue or they can click the link and go to the portal where they can monitor progress and access any attachment.

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events