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Add a participant via email

Add a participant via email, but I just want to receive the request email created and not the copy of the email.
How can I do this?

1 answer

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Hello David,

Thank you for reaching out to Atlassian Community!

As per the details you provided, I understood that you want participants to receive just the first email when the ticket is created/shared with them and not the other notifications (comment, status), please correct me if I'm wrong.

If that's the case, it's possible to configure who will receive the notifications for a request. To do that, please go to Project settings > Customer notifications.

On this page, you can see all notifications customers receive and to edit the recipient, click on "Edit" for the desired notification and on To which is by default "Customers involved", you can remove and add only the Reporter. Then on the bottom of the page, click on Save.

Screenshot 2020-01-16_11-42-22-703.png

You need to follow these steps for each notification that you don't want the participants to receive.

Regards,
Angélica

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