I'm trying to add a button in to our change/CAB tickets that lets you move the ticket to a queue. The queue being 'wishlist'.
I've been into workflow and tried 'adding transition' and such but I've gotten stuck. I feel I'm agonisingly close.
Hi @Dave Gunn
well a Queue is nothing more than (crudely said) a named/filtered view on your tickets. So you'll have to define what the filter on that Queue would be.
It could be a status being "Wishlist" as you are trying to do or a different "category" custom field.
If you want to use a button, a state transition seems the most logical.
Where exactly are you getting stuck?
Hmm, i only see the transition you are trying to make. Did you also make a status?
when you are on the workflows menu itself and open the specific workflow you should first see the option to edit the workflow.
On that screen you have the "add status" option. I'm guesisng you clicked the add transition option now.
I would suggest to first add a status "wishlist" and then add the transtion towards that new status.
The name you give your transition will then show up as the button text.
Allright so it is there.
Do you also see it on the diagram? Then you should just be able to drag from the corners of the status to another one or click on it directly and tell which transition it needs.
when i then drag from the "dots" on the side of the step towards another one my transition screen immediatly opens with the correct transition.
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