Add a New Button to Jira Cloud Service Management Ticket

Jesse Ortega Jr February 21, 2024

Is it possible to add a new button, "Create Change", to the buttons that appear under the summary. The idea is that when that button is used, automation will create a change ticket cloning the summary & assigned team also linking the tickets.

Screenshot 2024-02-21 102042.png

2 answers

0 votes
Luka Hummel - codefortynine
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
February 23, 2024

Hi @Jesse Ortega Jr

If you are willing to use a third-party app, you can try our Deep Clone for Jira.

While Deep Clone can't add a button under the issue summary, you can add a button in the Actions menu ··· of your issues, which will trigger a Deep Clone preset that you can configure to clone to your liking.

0 votes
Mark Higgins
Community Leader
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February 22, 2024

Hi Jesse,

I don't believe so, but I'd be interested to find out if you can. Your options are differnt to the options we see, which suggests that they are controlled by Features, issue Types, etc.

When we have cloned tickets in the past, we have used Automation, based on something iside the ticket, that we can check for.


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