Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,256,594
Community Members
 
Community Events
164
Community Groups

[Adaptavist]How to set up the Template comments for specific people?

Edited

I'd like to know how I set up the template comments for specific people to use. Not for everyone who use JIRA. 

Cloud someone provide solution or suggestion? Thanks.

Information
1.Adaptavist ScriptRunner for JIRA (Version: 5.5.0)
2.Template comments for JIRA Service Desk (Version: 1.0.10)
3. JIRA server v7.3.5

 

1.png

4 answers

1 accepted

1 vote
Answer accepted

Hi Teresa,

Thank you for your question.

I can confirm that the template comments functionality is not available inside of Jira Cloud meaning that you configure template comments in Jira Cloud.

The reason for this is due to the fact there are some significant differences between ScriptRunner for Cloud vs Server based on restrictions within the Atlassian Cloud platform as described inside of the documentation page here.

Currently, Atlassian does not provide enough of the REST APIs that we need in order to implement this same functionality that the server version of the add-on includes and you can see the built-in scripts which are currently included inside of the documentation page here

However, I can confirm that if you are using Jira Server then you can add a new template comment by:

  1. Clicking on the administration cog icon in the top right-hand corner of the screen.
  2. Clicking on the Add-ons option in the drop-down menu.
  3. On the page that is displayed located the TEMPLATE COMMENTS FOR JSD option in the left-hand menu bar and click on the Template Comments for JSD link. 
  4. On the screen that is displayed scroll down to the bottom of the page and click on the Create new link.
  5. On the screen that is displayed fill in the form to create the comment you require and click the Save button to add the new comment.

Please note the page located here provides more details on how to configure template comments and may prove a useful reference guide.

If this response has answered your question can you please mark it as accepted so that other users can see it is correct when searching for similar answers.

Regards,

Kristian

Hi Kristian,

Thanks for your information and help. I'll provide to our system admin to check it.

Thanks again.

Teresa

I tried the steps mentioned above to enable for Jira Server and I do not see an option to select a template when adding a comment...

@Teresa Hsu  Yes - we also use Cloud Service Desk and Jira and need caned comments in both how to make this work?

Hi I found this really useful as we are currently migrating from JIRA Server to JIRA Cloud. 

We use Template comments for JIRA Service Desk heavily. 

Does Adaptavist have a solution for canned responses in JIRA Cloud?

 

Thanks

Bhav

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Safe customer notifications in Jira Service Management for compliance and privacy needs

Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...

307 views 1 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you