I'd like to know how I set up the template comments for specific people to use. Not for everyone who use JIRA.
Cloud someone provide solution or suggestion? Thanks.
1.Adaptavist ScriptRunner for JIRA (Version: 5.5.0)
2.Template comments for JIRA Service Desk (Version: 1.0.10)
3. JIRA server v7.3.5
Thank you for your question.
I can confirm that the template comments functionality is not available inside of Jira Cloud meaning that you configure template comments in Jira Cloud.
The reason for this is due to the fact there are some significant differences between ScriptRunner for Cloud vs Server based on restrictions within the Atlassian Cloud platform as described inside of the documentation page here.
Currently, Atlassian does not provide enough of the REST APIs that we need in order to implement this same functionality that the server version of the add-on includes and you can see the built-in scripts which are currently included inside of the documentation page here.
However, I can confirm that if you are using Jira Server then you can add a new template comment by:
Please note the page located here provides more details on how to configure template comments and may prove a useful reference guide.
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