Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Activity order in customer portal - JSD server

I have question regarding activities order in customer portal (j service desk server).  I saw that in cloud you have issue description on the top and order of comments form oldest to newer. Is it possible to configure the same on costumer portal on server jira?
Thank you.

2 answers

1 accepted

0 votes
Answer accepted
Tessa Tuteleers Community Leader Jul 16, 2020

Hi Jmarko, 

In server, as far as I know, the default order is activity and then description. Sadly this can not be changed. 

You could vote for the existing suggestion here or check out a possible Marketplace app called Refined for Jira which allows you to do this and much more UI styling. 

Screenshot 2020-07-16 at 10.56.37.png

Hope this helps! 

There are two ways you can approach this.

1. you can reverse the order of the activity stream. This will move the Details to the top and show the comments in the reverse order that they currently show.

2. you can move the Details to the top and leave the comments in the order they currently show.

Both of these will require you to edit CSS. There are several add-ons out there that will let you do this, but I recommend Scriptrunner (as that add-on provides so many other useful functions as well). The following two CSS are for the above options:

Option 1:

.vp-activity-list.insight-init {

display: flex;

list-style: none;

flex-direction: column-reverse;


Option 2:

.vp-activity-list.insight-init {

display: flex;

list-style: none;

flex-direction: column;


.vp-activity-list>li {

margin: 0;

padding: 0;

order: -1;


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events