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Hi, is it possible to give manager/lead access to the support queue? 


1 answer

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Jack Community Leader Dec 09, 2020

If by "access" you mean the ability to be assigned/work issues you would need to make them an agent. If you only want them to be able to browse then if that person happens to be a Jira user (software/core) then you could give them browse access.

Hi @Jack 

I just want them to be able to see ticket status etc, So i assumed browse access. 

any instruction how to do that? 

Jack Community Leader Dec 09, 2020


  1. make sure the user(s) are licensed Jira users - admin - User management
  2. create a group called say JSM-Collaborators and add the users to the group
  3. in your JSM project go to project settings > permissions and add that group to the Browse permission and others, like Comment if desired.
  4. you might wish to create a dashboard for these collaborators as it often is a better way to present info to them

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