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Access tickets without logging in to the portal

Jonathan Harnly
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2024

I have my helpdesk setup where users don't need to log into to view the status of their ticket or submit one. When i have tested this it says i need to log in . How do i make it where they do not have to log in but can see their ticket without logging in. I have my system giving them the public link to their ticket but it still says this. A screenshot of my permission settings is included image.png

image.png

1 answer

0 votes
Jehan Bhathena
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2024

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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