Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Access denied & Log In issues

I have two clients with issues getting access to place support tickets.
This is what comes up when they try and access support.

UAD no access to help and services.JPG

 

In Jira when I try to look at their profile I get the error below.

Jira access issue.jpg

 

I am not sure how to fix the issue if I can't get in and see the issue.

1 answer

0 votes
Jack Community Leader Sep 10, 2020

Hi @Nikole Harrington , welcome to the Community. Can you please check the project(s) that these users should have access to to ensure they are in fact listed as a customer. Project settings > Customers. Also, check on these individuals under the Jira admin area > user management > Jira service desk.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you