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Access denied & Log In issues

I have two clients with issues getting access to place support tickets.
This is what comes up when they try and access support.

UAD no access to help and services.JPG


In Jira when I try to look at their profile I get the error below.

Jira access issue.jpg


I am not sure how to fix the issue if I can't get in and see the issue.

1 answer

0 votes
Jack Community Leader Sep 10, 2020

Hi @Nikole Harrington , welcome to the Community. Can you please check the project(s) that these users should have access to to ensure they are in fact listed as a customer. Project settings > Customers. Also, check on these individuals under the Jira admin area > user management > Jira service desk.

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