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About Automation Transition Issue (Resolved Status)

Barış Özer
Barış Özer January 4, 2023

 

Hello to everyone,

I want to make a transition issue with automation.

Can we add the "Service Desk Category" fields that we use when automatically "resolved"?

As a company, we made categories, examples are attached.

Example; Can category auto select when auto "Resolved"? Like this; Let it be resolved as "NON IT Staff" category.

Is it possible?

Thanks.

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Jack Brickey
Jack Brickey
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January 4, 2023

Hi @Barış Özer , is this a custom field that you have created? If so then you should be able to add this to your rule. Are you not finding the field in the Edit action?

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Barış Özer
Barış Özer January 6, 2023

Hi @Jack Brickey 

Thanks for reply (:

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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January 6, 2023

Hi @Barış Özer , did you get this working?

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