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Ability to show a Loom Icon in Support Portal Form

Hello Jira Community,

Our customers use a Atlassian Service Desk Portal to enter service tickets to our company's support team. 

Part of this Portal Form is an Attachments area. We use the Request Form area to give customers instruction as to what each field is for on the form. In the attachments area we suggest creating a free Loom account by going to

We are wondering if there would be possible to integrate or show a Loom icon right in the attachments area so that customers are able to click on the loom icon and begin recording a video of their support issue. 

Project: Arbre Service Desk (ASD)


1 answer

0 votes
Benjamin Community Leader Apr 30, 2021

Hi @Emily Swanson ,


I haven't seen this integration done in this way. However, you customers can be recommended this article which will pretty much do what you need with the chrome extension:

Hi Benjamin! Thanks so much for this article


I do see the loom button in our support portal now.

Benjamin Community Leader May 10, 2021

Most Welcome @Emily Swanson !

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