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Ability to send all customer comment history in outgoing customer email

Our customers are submitting requests directly to JSD and our agents respond via the Reply to Customer comment area. As correspondence goes back and forth within that issue, only the latest comment is sent to the customer. Is there a way to configure JSD to copy all 'Customer' related comments into the outgoing email so the customer sees the entire thread. Not internal comments just customer tagged comments. 

I see there are a few tickets related to this feature request but they appear to just be for server and data center and not cloud.

Thanks for any help you can provide. 

1 answer

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Jack Brickey Community Leader Aug 02, 2022

Hi @Romy Meyers ,

there is an open suggestion for this - JSDCLOUD-2044  . You might wish to vote/watch. I ended up using Email this issue app to achieve my goal for now. There are other app solutions as well.

thank you so much!

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