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Ability to have Agent Paragraph/Description Box on Customer end


I was wondering if it's possible to have the Agent Paragraph/Description Box on the Customer end, like so. I would like my customers to be able to add Tables and such to their tickets. I know you can do it with rows and columns || but it's very un-user friendly on the customer side. 

Here's a screenshot of what I would like and what it looks like currently. 


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Hello Molly,

Welcome to Atlassian Community!

On the customer portal, the description field is a simple text box and currently, it's not possible to change that. 

It was added a new editor on the comment box only, but for the description, it's still not possible to add tables or format texts.

There is a feature request suggesting the implementation of such ability:

Please, click on vote and watch to receive updates about the feature.


Thanks Angelica! Hopefully get to see this option soon!

Like Angélica Luz likes this

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