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Ability to configure service desk queues with a drill down feature

Does anyone know if JSM provides a drill down capability at the service desk queue level. Looking to have main issues with subtasks but would like the subtasks to be hidden in queue with ability to drill down and see the associated subtasks. So an expand/collapse type feature for issues. 

thanks for you help

Romy

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Jack Community Leader Jul 07, 2021

that feature does not exist. i checked JAC but did not find any exact suggestions.

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