Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

AWS Security Hub findings in Jira


I am trying to get AWS Security Hub findings created as Jira tickets.

I found that the app "AWS Service Catalog for JSM Cloud"
seems to do this:

I am following the writeup here:

and also the video here:

So far I have successfully set up

  • AWS
    • Service Catalog (no products though)
    • Security Hub and Config
    • IAM Users and Access Keys for Jira Connector to use, with IAM policies per the docs
    • SQS Queue per doc
  • Jira
    • Installed the Connector app from Marketplace
    • Configured the Connector app to connect to my AWS Account, as the "Admin" IAM user, in the region where everything's configured, with "Test connectivity" passing OK


  • The App Settings have only the option to connect to accounts
  • I can't see in the left-hand menu an item for "AWS Service Management" per the video here:
    with corresponding submenu for "Connector Settings" which is where it seems I need to enable Security Hub integration


Other information

  • Under Apps / Manage Apps / User-Installed Apps I can view details of the app to be
  • I've created a new Jira Service Desk "Service project" called "AWS Service Management", but can't see anything related to the connector in its settings


3 answers

I just went down this same path trying to get Security Hub findings to show up in Jira. Here is what I have gathered.

Version: 1.3.1-AC
Support: Supported by Atlassian
App key: awssc-jsd-connector

Here is the Prescriptive Guidance from AWS, which does not use an App from the Jira Marketplace: 

Here is another article from AWS that says that you need to use the AWS Service Management Connector for JSM.  This is not the same as the AWS Service Catalog Connector for JSM.  When searching the Atlassian Marketplace the AWS Service Management Connector is not available for Jira Cloud.

In this video at approximately 5:51, he shows the AWS Service Management Connector was used. At 6:29 you can see the connector settings for security Hub, which I can not see when using the Service Catalog connector.

My conclusion is that if you are using Jira Cloud you need to follow the prescriptive guidance from AWS.

0 votes

I'm in the same boat. Has anyone figured this one out?

Hey man, I actually have the same problem. I have been trying to figure it out for the last 2 weeks but no luck. Thank you for posting this, this gives me a confirmation that I am not the only one in this boat and not doing anything wrong in the process of joining the connector with AWS. Did you manage to find a solution to the problem of why the connector is not popping up on the left side of the browser on Atlassian? 

Thank you and Regards. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

392 views 3 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you