Hi, I am trying to make a group for servicedesk customers they only need access to the portal I added the group to defoult Service Desk Customers role I also gave it the permision to browse but when i login I am unable to see the portal
All I am able to see is:
"You don't have access to any service desks.
If you think this is a mistake, try contacting us another way."
I am probably missing something please help.
The Browse project permission is mainly for the Jira licensed users. Customers can be added directly from Customers page in a JSD project.
You need to share the portal link to the customers (Channels > Help Centre > Open) so that they can access the Service Desk Portal and submit the tickets.
You may refer to below documents for better understanding.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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