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A group for Service Desk customers

Hi, I am trying to make a group for servicedesk customers they only need access to the portal I added the group to defoult Service Desk Customers role I also gave it the permision to browse but when i login I am unable to see the portal

All I am able to see is:

"You don't have access to any service desks.

If you think this is a mistake, try contacting us another way."

 

I am probably missing something please help. 

1 answer

1 accepted

1 vote
Answer accepted

@Tadas Apulskis 

The Browse project permission is mainly for the Jira licensed users. Customers can be added directly from Customers page in a JSD project.

Screen Shot 2020-01-23 at 8.56.29 pm.png

 

You need to share the portal link to the customers (Channels > Help Centre > Open) so that they can access the Service Desk Portal and submit the tickets.

 

You may refer to below documents for better understanding.

https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913213935.html

 

https://support.atlassian.com/jira-service-desk-cloud/docs/choose-customer-permissions-for-your-service-desk-and-jira-site/

Thank you for this answer but this is a bit unsecure also i would need to add users one by one instead of using the project role i just granted nessesary permisions to browse and disabled acess to to the project this allowed me to have a group for portal customers. 

Like Veera likes this

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