500 Error trying to access Jira Service Management Cloud

[Aaron Johnson]

I'm attempting to convert from Zendesk to Jira but I'm receiving an error on my free instance of JSM which is preventing me from doing the work necessary prior to upgrading too premium.  This worked fine when I first set it up yesterday afternoon, but it is not working for me this morning.

This is what is seen when I go to the JSM website:

• Error type: 500 - Internal server error
• Log reference: 63b7b3c6-0079-4df8-baff-f07106c94292

Does anybody have any idea how to fix this? 

With it being free, I'm unable to contact Jira support and I do not want to purchase premium until this has been resolved.

I have already tried different browsers (Edge and Chrome).

[Trudy Claspill]

Hello @Aaron Johnson 

Welcome to the Atlassian community.

Are you still experiencing this problem?

One thing to check when this type of problem occurs is the Atlassian status page to see if they are experiencing any problems.

https://status.atlassian.com/

If you are still experiencing this problem then we can flag this post to escalate to the Atlassian Team for investigation.