Should we see the 404 error related to https://jira.atlassian.com/browse/JRACLOUD-66862 if the user is part of the group granted in global permission to do bulk changes but not a service desk agent??
We are trying to reduce the number of agent in our service desk project so I created a group that should be allowed to do bulk changes with a non-agent role. Is this error expected?
This could be expected. A user without SD license is not allowed to bulk change sd tickets.
Transitions, Create issue and a few permissions are tied to the user.
Can’t you grant temporary SD license to the user when needed and drop it when it’s not needed?
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