Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

404 error when doing a bulk change as non-service desk agent

Should we see the 404 error related to if the user is part of the group granted in global permission  to do bulk changes but not a service desk agent??

We are trying to reduce the number of agent in our service desk project so I created a group that should be allowed to do bulk changes with a non-agent role.  Is this error expected?

1 answer

0 votes
Ismael Jimoh Community Leader Sep 14, 2020

This could be expected. A user without SD license is not allowed to bulk change sd tickets.

Transitions, Create issue and a few permissions are tied to the user.

Can’t you grant temporary SD license to the user when needed and drop it when it’s not needed?

Thanks for the quick response. So even if I change the permission settings to my project or global, bulk change, transition, etc. won't work? Only way is to give then SD license? 

These users need to transition tickets for change management approval workflow.

Ismael Jimoh Community Leader Sep 15, 2020

@Gayle Pasia  I would believe so.

The whole idea of a service desk project is to allow only agents work and move tickets around while others are able to add comments only.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you