403 Error with Attachments

Nancy Galvez September 26, 2024

I created a script that would attach files to a jira ticket. The script then creates a comment with hyperlinks that when selected will auto download the files. It was working correctly, however now customers get a 403 error (unless they are members of the Team managed project).

 

Please assist!

 

 

1 answer

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Benjamin
Community Leader
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September 26, 2024

HI @Nancy Galvez ,

 

How is your script correlated to customers getting 403 error. It sound like your script just updates the ticket with comment and attach files. Doesn't sound like it updating any permissions.

 

Are you saying that when they click on the comment in the link, they get a 403 error. If so, likely the files are getting attach from the agent side and not from the portal where a customer would usually see attachments. That's probably why they have to become team members to view. Would start investigating on how the attachments are being added in the first place. 

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