I need help with upgrading as it breaks service management module and I cannot access any tickets or queues once I upgrade to either of the above versions. It seems to upgrade fine and everything comes up but then I cannot access the service desk.
Do you have any errors in the logs? can you share any error message?
When you go into "Administration" (Cog Icon) > "Application", do you still see "Jira Service Management" ? and see the number of licences consumed?
Are you in one of the groups allowed to use JSM?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.