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2 JIRA service desk instances?

Jennifer I'm New Here Mar 23, 2021


My company is currently on JIRA server v8.4.1 and JIRA Service Desk Application v4.4.1.

We may be moving back to the cloud at a later date.

Right now we use service desk for all our customers we have a support portal where the customers can raise questions and search our FAQ.

We have an upcoming project with another company. We would like to create a separate JIRA service desk environment for all incoming questions with the other company and customers of that other company.

Is it possible to have 2 separate JIRA service desks for our normal customers and customers of the other company?

Or is there a way to assign a specific ticket type to the customer based on the email of the customer? Of it the customer logins to their JIRA service desk account they have access to a separate set of issue types.

Thank you!

1 answer

0 votes
Alexis Robert Community Leader Mar 23, 2021

Hi @Jennifer , 


you can have separate portals in Jira Service Desk : you just need to create a new Jira Service Desk project and it will have its own URL and portal.

This way you can set permissions so that the other company only sees the Portal #2, and you current customers only see the Portal #1.


let me know if this helps, 



Jennifer I'm New Here Mar 23, 2021

Ah ok thank you!

Follow up question. The requirement from the customer is there there are going to be 2 types of issues.

1 - technical support for our software engineers -- bugs, time out issues, etc.

2 - general non-technical questions that the customer will escalate to us.

I notice there are 3 sets of Service Desk: Basic, Customer Service, IT Service Desk.

Would we still want to set 1 new service desk or create 2 to serve our 2 types of customer issues (e.g. Customer Service + IT Service Desk)?

Thank you so much!

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