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Сложный SLA

Edited

Good afternoon! Dear colleagues. Please tell me how to make a complex SLA? The task is if the application is received after 12:00, then the SLA is postponed to the next day.

Thanks!

День добрый! Уважаемые коллеги. Подскажите пожалуйста как сделать сложный SLA? Стоит задача если заявка поступает после 12:00, то SLA переноситься на следующий день.

 

Спасибо.

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