Sorry to hear about this problem. However I believe this problem was part of a known outage that happened on that day. More details are over in https://jira-service-management.status.atlassian.com/incidents/j7l5y7bpkjwj
This incident has since been marked as resolved.
However if this is still a problem, I would suggest having a site-admin of your Cloud site create a support ticket over in https://support.atlassian.com/contact
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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