New Atlassian University lesson collection available: Transition to Jira Service Management Cloud

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Hello community friends waving hand

 

We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrators who are transitioning to Jira Service Management Cloud or considering a Cloud migration in the future: Transition to Jira Service Management Cloud!

This concise, self-paced collection will familiarize you with new templates, a new navigation system, and a redesigned issue view in Jira Service Management Cloud. Additionally, you will discover how to utilize Cloud-specific features, including AI-powered service agents, advanced incident management capabilities, and more.

Here's a sneak peek at what you'll learn once you finish:

 

Transition to Jira Service Management Cloud as a user

Configure company-managed projects and templates

Configure your help center and portal

Streamline service management with Atlassian Intelligence

 


We hope this new lesson collection helps you with your current or future migration to Jira Service Management Cloud! We also value your input. After completing the lessons, please take a moment to provide us with your feedback. Your insights are crucial in helping us improve and tailor our offerings to better meet your needs. We would love to hear from you!

 

The Jira Service Management team 

2 comments

Jimmy Seddon
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 26, 2025

That's really cool!  Thanks @Jeremy Cooley!

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2025

I stumbled upon this last week and shared it with my colleagues who are preparing for one DC to Cloud migration. I didn't have time to go through the course but they said it contains some good info and that they'll use it for sure 🙌

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