How to set automatic approvers in JSM from an Insight Object Custom Field

[#1]

Hi Community,

In this tutorial we will show you how you can automatically set approvers from an insight object's custom field selection using Insight Management and Jira Automation.

Automation Rule:

Advanced Editing Snippet:

{
 "update": {
   "Approvers": [{
      "add": {
         "accountId": "{{issue.customfield_id.(Insight Attribute Name)}}"
      } 
    }]
 }
}

Regards,

Fabian

[Gary Blower _Clearvision_]

Can you not just add this smart value to the approvers field rather than use the "advanced" JSON?  {{issue.<insight-custom-field>.<user-attribute>.accoundid}}

[Frederic Wolf]

Hi,

thank you @Fabian Lim  and @Gary Blower _Clearvision_  I am currently working on the exact same issue and you pushed me into the right direction.

After a few tries I have the following results. You can change the Trigger to issue creation, but for testing the manually triggered is much more convinient 

1. Example: Insight Field only contains 1 User

This works like @Gary Blower _Clearvision_  suggested

{{issue.customfield_10093.Manager.accountId}}

2. Example: Insight Field contains multiple Users

This example took some investigations, but finally i have the following solution.

{
"fields": {
"Approvers": {{customfield_10093.Manager.flatten.asJsonObjectArray("accountId")}}
}
}

The Portal will only have the application and description. The Summary is set to a fixed value.

The summary is to be automatically supplemented in the future with the selected application.

[Muhammad Moazzam Hassan]

I want to automatically add a reporter as  a approval, but there is no option to add a reporter can I get any smartvalue?

[Frederic Wolf]

Hi @Muhammad Moazzam Hassan ,

you can use the smart value {{issue.reporter}} .

to learn more about smart values. Have a look here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

if this helped let me know. If u need futher advice, explain the use case in more detail. 

[Chand Bhardwaj]

Hi, How can I add both manager (from Insight) & reporter as approvers?