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How do I manage problems in Jira Service Management?

Nov 17, 2020

Check out this short video to learn how to manage problems in Jira Service Management:

You can learn more about Jira Service Management here.

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6 comments

Vero Rivas
Vero Rivas
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Nov 20, 2020

Thanks for sharing.

Good Video!!! 

Like • Kate Clavet likes this
John Funk
John Funk
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Nov 30, 2020

Hi @Kate Clavet  - I have questions about JSM and Opsgenie pricing and billing under a single contract. What's the best way to get those answers? 

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Kate Clavet
Kate Clavet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 30, 2020

Hi @John Funk ! For billing questions concerning Opsgenie and Jira Service Management the best thing to do is write billing@opsgenie.com so that one of our Customer Advocates can assist you. Hope that helps! 

Best,

Kate 

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John Funk
John Funk
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Nov 30, 2020

Thanks @Kate Clavet  - I have dropped them a note!

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Stuart Capel - London
Stuart Capel - London
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Jan 09, 2021

This is great - I like the new features in JSM. Look forward to using this to improve customer service!

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Jack Brickey
Jack Brickey
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May 31, 2021

Thanks for sharing. I need to spend some time contemplating how I can leverage or if I should. 

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Kate Clavet

Kate Clavet

Atlassian Team
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.

About this author

Sr. Technical Product Marketing Manager

Boston, MA

14 accepted answers

254 total posts

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Jira Service Desk
Jira Service Management
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