I have an issue type called employee profile. This issue type is used to capture all information regarding our employees. There is an automation set to create a new "Employee" object in insight, With...
Hi Community, Need advice. It is about the Jira Service Management product. I have several SM projects that were in public access. Everyone who was not an Agent (not licensed) was a...
As the title says. How can i automate coping the Organization and the reporter when creating a linked ticket. Ive been through a few different configurations but cannot seem to get ...
Hello Community, Has anyone managed to create a custom Discovery pattern for Oracle RDBMS on Unix or is there one available already? Thanks Andy
Hey together, I have an issue which I cannot fix. Under https://admin.atlassian.com/ Emails / Email domains I am trying to verify a domain. All the dns settings are correctly, I made a double c...
I need to have an option to see all the assets of a employee who opens a ticket. it seems that in custom field there was a ( read only insight) field before and also one Outbound custom field. bu...
Hi, I would like to ask if there is any possiblity how to rename a JIRA WORKMANAGEMENT in the header. We would like to have there a company name or something similar, but I have not found any clue ...
So I can't apply the field type "Request Participants" anymore!
Hi, Is it possible for the reporter to change the approver once the ticket has been summited
hello, i see you can add a field-modified-validator rule when using a CMP. can you programm something similar when you're only a TMP admin? I tried searching automations but there is not really an...
Hello Communtity folks , We are with Jira software On-premise with 2000 user licenses We are managing Internal members in LDAP and External members ( Clients) in Jira in...
Is there a way to "activate" this section in the Ticket view from a Service Management Request for Customer's Especially the link to the request in the portal is important for the ...
Is there a way or a report to find out of what the customer used to raise a Jira ticket. Via Email, via customer portal or initiated by Agent
I recently came across this information when reading who can view material in Knowledge Base (of Jira Service Management): All logged-in users: Choose this option if you want to make artic...
Currently Our Change management tickets seem to be using the SLA's for Requests Is there a way to set SLA based on Planned start and Planned Completion Dated
For our Change Management project, we use 2 customer fields, Planned Start and Planned End rather than a "due date". What I am trying to do is send out a reminder using automation when that Planned S...
Someone please help me from going crazy over here LOL. I am trying to figure out what the ID of the comment field is related to the picture below. Users are able to enter their satisfaction rating as...
Hi, I Have automation that will sent email to IT Manager Group. if they receive the email, in the body email i want to show name according to the recipient's name. is it possible ? how ?
HI! I have a use case to make a child level of a cascading field required. I am trying to do this through a validator... Cascading Field has two options: Example 1 (with no children) Ex...
In our workflow, we have requests that need to be readdressed at X period of time. I would like to create a manually triggered automation rule that, when ran on an issue, will either reopen the...
Hi, this is what I would like to start within my company: a user requests access to a tool that is used within the company (drop down list provided - drop down list is managed by management)...
Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
I have two Jira Service management projects A and B. When is in B created an issue the trigger clone it in A. General work on issue is done in A project. When the issue is resolved I need to automat...
Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-demand. Watch now, from any time, anywhere. ...
We have 1 user in our organization when he updates a ticket, the SLA is not acknowledging or giving him credit for having touched the ticket . The SLA continues to count as not having been met. All o...
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